Delhi's international airport: A daily trauma for passengers

Even as the expansion and upgrade of the Indira Gandhi International Airport (IGIA) here continues at an agonisingly slow pace, several thousand overseas travellers, including tourists, continue to suffer serpentine queues, a squalid environment and unfriendly immigration officials, every day.
And, as if this was not frustrating enough at India's second busiest airport after Mumbai, the toilets continue to stink, getting trolleys is like a game of chance and there is this constant fear that the under-renovation ceiling may fall on your head."The whole process of getting past immigration and clearing the security check is maddening. In fact, even a mere entry into the airport took me close to two hours," said Ranjay Singh, an executive with a multinational.
Last week, to compound travellers' woes, poorly manned immigration counters created such passenger congestion that women collapsed out of fatigue and children began crying as outbound passengers had to stand in unheard of queues for hours to reach boarding gates.
16/03/08 Indo Asian News Service/NDTV Profit.com

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Categories: Airports Mar 2008