Mangalore airport tops satisfaction survey

Mangalore: Customers have ranked Mangalore and Jammu airports high among the 25 domestic airports in the country in a customer satisfaction survey conducted recently.
Spectrum Planning (India) Ltd (SPIL) conducted the survey for the Airport Authority of India (AAI) in February and March this year. Both Mangalore and Jammu airports secured 86 per cent satisfaction score in the survey.
The executive summary of the survey says that the AAI has assigned the company to conduct four rounds of survey between 2007 and 2009 with a six-month interval. The February-March 2008 survey was the third one. The company conducted the survey of 13 international airports in the country, separately. The objective of the survey is to assess the opinion of customers on the facilities and services and to identify new services and improve facilities to make the airports more customer friendly. The survey aimed at assessing the attitude of the service providers at airports, the executive summary said.
According to the survey, the overall customer satisfaction index (CSI) of Mangalore Airport at Bajpe is raising. The satisfaction score in the first round was 75 per cent, it shot up to 82 per cent in the second and 86 per cent in the third round.
The survey covered the aspects such as quality of food, car parking facility, shopping facility, behaviour of staff, general comfort, adequacy of seating arrangement, general aesthetics of airport, cleanliness, illumination, phone and banking facilities and so on.
25/07/08 The Hindu/Mangalorean.com

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Categories: Airports Jul 2008