Customer satisfaction: Pune airport scores 81 pc

Pune: First the good news. The customer satisfaction index (CSI) for the city's Lohegaon airport has been put at 81 per cent by a New Delhi-based independent consulting agency, Spectrum Planning (India).
Pune airport director G. Chandramouli told TOI that the survey was carried out in April and its outcome is 13 per cent more than the CSI that was assessed a year ago.
Spectrum Planning has been engaged by the Airports Authority of India (AAI) to carry out periodical CSI surveys at airports across the country.
The focus remains on parameters ranging from cleanliness, facilitation and sinages to the quality of audio announcements, security, on-time operations of aircraft and handling of passengers, among other things.
Performance of operational facilities like x-ray machines, lighting level and security gadgets, leading to minimal irritation to passengers, are other aspects. The bad news is that, despite expansion of the existing main terminal building and creation of new facilities, the airport continues to grapple with the problem of a severe space crunch.
This problem often gets reflected in the commotion at the passenger hall and traffic congestion and chaos in front of the terminal building during peak-time operations, ie afternoon and evening. Admitted Chandramouli.
28/09/08 Vishwas Kothari/Times of India

To Read the News in full at Source, Click the Headline

Categories: Airports Sep 2008