Sixteen BPOs in fray for Air India’s contact centre

New Delhi: IBM Daksh, Aditya Birla, Wipro, First Source and Interglobe Technologies are among the 16 BPO companies that have shown an interest in participating in the maiden contract by Air India to provide round-the-clock contact services for domestic and international callers.
Other companies that have thrown their hat into the ring for the mega contract include Spanco, Quatrro BPO, Infovision, VCustomer. All these companies attended a pre-bid meeting held earlier this week in Mumbai and are learnt to be gearing for submission of the bids by October 6, the last date set by the airline.
The airline, which plans to offer the contract initially for three years, which is further extendable by another two years, has projected a requirement of 500 seats for domestic operations and 100 seats for international operations at the contact centre.
The eligibility criteria laid down in the RFP stipulates a minimum annual turnover of Rs 50 crore in the last two consecutive financial (2005-06 and 2006-07) from contact centre business.
The move to have an integrated contact centre comes as the newly merged airline looks to expand its wings both globally and domestically. Air India, the new name given to the airline created by merging Indian and Air India, operates to 120 destinations in India and abroad with an annual passenger carriage of more than 14 millio.
27/09/08 Ashwini Phadnis/Moumita Bakshi Chatterjee/Business Line

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Categories: NACIL Sep 2008