Mumbai airport leads the web check-in

A global survey by SITA has found that Indian travellers use the web more than often for flight booking and check-in. Mumbai leads all six airports when it comes to web check-in with a score of 19.3 per cent just ahead of Atlanta, 18 per cent..
SITA, THE specialist provider of information technology (IT) solutions to airlines and airports on Thursday (October 16), said that there is an overwhelming evidence from passengers surveyed at six of the world’s busiest airports across five continents that self-service is fast becoming the norm for passengers from Mumbai to Atlanta.
The first ever global survey to look at use of Passenger Self-Service at a major Indian airport, Mumbai International, has found that Indian travellers use the web more than often for flight booking and check-in.
The SITA/Air Transport World Passenger Self-Service Survey takes an in-depth look at the attitudes and habits of a representative sample of the 232 million passengers who use six of the world’s busiest airports across five continents: Hartsfield-Jackson, Atlanta; Mumbai International; Charles De Gaulle, Paris; Moscow Domodedovo; Sao Paulo Guarulhos, Brazil and Johannesburg or Tambo International Airport.
The data is extracted from interviews with 2,143 passengers from over 60 countries travelling in over 100 airlines, conducted at the departure gates, earlier this year.
The use of self-service check-in at Mumbai (28.7 per cent) rivals that one of mainland Europe’s main gateways, Paris Charles De Gaulle (29.9 per cent) but most significantly, Mumbai leads all six airports when it comes to web check-in with a score of 19.3 per cent just ahead of Atlanta, 18 per cent.
20/10/08 Swati Mehrotra/Merinews

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Categories: Airports Oct 2008