Flier hurt in airline bus gets Rs 20k

New Delhi: The state consumer commission has directed Indian Airlines (IA) to pay a compensation of Rs 20,000 and litigation fee of Rs 5,000 to a
passenger who fractured two fingers in the airline's coach on Delhi airport. After alighting from a Varanasi-Delhi flight at the IGI Airport on September 18, 2005, the flier Alok Kumar Sinha boarded a bus to the terminal but due to callous driving he fell and fractured his fingers.
Sinha alleged when he approached the doctor on duty at Delhi airport, the matter was taken very casually and he was given a painkiller as first aid. The pain, however, become intolerable and Sinha had to consult a doctor at Diwan Chand Satya Pal Aggarwal X-Ray Clinic where he was advised x-ray. Later, he had to be treated at Fortis Hospital where his two fingers were plastered for three weeks. He also had to undergo physiotherapy.
"The passenger was provided with immediate medical aid, which he refused to accept,'' the airline pleaded, stating that there was no negligence on its part.
Quashing the plea, commission president Justice J D Kapoor said that the responsibility of passenger's safety rests with the airline from the time he boards the aircraft to the time he reaches the terminal.
16/03/09 Deeksha Chopra/Times of India

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Categories: Air India Domestic Mar 2009, Airports Mar 2009, NACIL Mar 2009