Passengers miss connecting flight, Kuwait Airlines to compensate for delay

Chandigarh: The District Consumer Disputes Redressal Forum has directed Kuwait Airlines to pay a compensation of Rs 70,000 for causing mental harassment to a couple during their journey from New Delhi to Frankfurt.
The complainants, Col D S Bindra and his wife Satinder, residents of Sector 46, had booked their tickets from New Delhi to Frankfurt in 2007 through Thomas Cook India Ltd. They were scheduled to travel by Kuwait Airlines on April 11, 2007. The flight was scheduled to leave Delhi at 5.55 in the morning but it got delayed and left New Delhi at 7.35 am. Owing to the delay, the complainants missed their connecting flight from Kuwait to Frankfurt.
The complainants landed at Kuwait airport at 9.30 am and were kept waiting till 1 pm with an assurance that they would be sent to Frankfurt directly by a Lufthansa Airlines flight. The Kuwait Airlines authorities then asked them to check into a hotel as their departure through Lufthansa Airlines could not materialise.
The next day, the complainants claimed that were informed that instead of going to Frankfurt directly, they would have to go to Rome by a Kuwait Airlines flight. After reaching Rome, they were handed two transit slips of Alitalia Express for their journey to Frankfurt.
Adding to their woes, the complainants found their names in the waiting list. Finally, when they reached Frankfurt, they found that their daughter had already left for their home as they had not reached through the scheduled flight.
Kuwait Airlines pleaded that due to an unforeseen technical snag in the aircraft, the flight had to be delayed for rectification of the problem, which led to the scheduled time for departure being extended by two hours due to which the complainants missed their connecting flight from Kuwait to Frankfurt.
07/04/09 Express India

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Categories: Foreign Apr 2009