Job lost due to cancelled flight, man to get Rs 5 lakh in damages

New Delhi: The Delhi Consumer Commission has held Emirates Airlines guilty for not enabling a man employed in Libya to take a flight back after spending time at home. The Commission asked the airlines to pay Rs 5 lakh in compensation.
The incident dates back to May 1999, when complainant Raj Kumar Sharma was headed back for Djerba, Libya, after spending time with his ailing mother in India. Sharma worked as a nurse with Central Hospital at Benwalid in Libya under a contract of employment and work visa.
In its recent judgment, the consumer commission charged Emirates with deficiency in services. It ruled that the airlines was duty-bound to inform Sharma about any rescheduling and cancellation of connecting flights to Libya as also to place him in another flight.
According to Sharma’s complaint, he was granted 80 days’ leave and flew down in February 1999 after getting confirmed return tickets. On May 6 that year, he was scheduled to take an Emirates Airlines flight from IGI Airport to Dubai, and then connecting (Air Malta) flights to Malta and on to Djerba. But Emirates officials told Sharma at IGI Airport that his ticket from Dubai to Malta was not in the list and that the other flight (Malta to Djerba) was also cancelled.
20/05/09 Indian Exprerss

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Categories: Foreign May 2009