Bag lost in transit, Spice Jet to compensate

Chandigarh: The District Consumer Disputes Redresal Forum has directed SpiceJet to pay Rs 30,000 as compensation for mental agony caused to a passenger whose baggage was lost in transit. The airline has also been directed to pay Rs 3,000 as cost of the bag in addition to Rs 5,000 as litigation charges.
The complainant, Rohini Chadha, a resident of Sector 8, said she booked two return tickets on a Spice Jet Flight from Chandigarh to Mumbai, with the journey from Mumbai scheduled on January 27, 2007.
Four bags were handed over to the flight officials at the Mumbai airport for delivery at Delhi. According to the complainant, on arrival of the flight at Delhi, only three bags were delivered to her.
After learning of the matter, the authorities assured Rohini that the missing bag would be delivered at her Chandigarh address.
17/07/09 Indian Express

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Categories: Airports Jul 2009, SpiceJet Jul 2009