Air India & Indian airlines still operating as distant cousins?

Mumbai: Though Air India and Indian Airlines are part of the same parent company, and after a merger also operate under the same umbrella brand, the airport staff believes otherwise.
And the brunt of this confusion is borne by passengers mainly traveling by Indian Airlines (IC) flights, who are made to run from pillar-to-post to get information of their flight status at the airport. According to a ground staff member at the Air India counter of Chhatrapati Shivaji International Airport, "So far only the IC (Indian Airlines) flights have been cancelled. As we only have the schedule for Air India flights, we are unable to provide any information about the IC flights."
When this reporter reminded him of the brand merger, the staff member said, "Though the merger has been completed, we are updated with only details of Air India flights."
28/09/09 Bipin Kumar Singh/MiD DAY

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Categories: Air India - International Sep 2009, Air India Domestic Sep 2009, NACIL Sep 2009