Passengers worst hit

Bangalore: With faulty service and worse communication, travellers on Jet Airways are getting service at its worst.
It won't be surprising if those who are forced to use Jet Airways during the pilots' strike decided to start their own union.
Despite widespread cancellations and re-bookings, Jet officials seem to be taking customers for granted and hoping that they will 'bear' with them.
At the Jet Airways booking counter at BIAL, Vinay Medhekar, Director, DACS, Pune said, "In spite of all these already existing problems, they charged cancellation charges even before I got my refund." He added, "There was absolutely no prior information about the flight status."
Ratan Khanna from Delhi who was booked on the last Jet Lite flight from Delhi to Bangalore on Sept 8 says, "I was charged a cancellation fee when I asked for a refund and that's really unfair, considering they gave me no information even though I called them all afternoon. I had to book another flight, just so I was on the safer side."
According to Manilal Ghoshal, a businessman from Kolkata, "they told me that my flight is scheduled for tonight but they haven't confirmed, worse still, they say speak to the supervisor and he might arrange something for you, it's just terrible." Manilal had to buy another ticket from Indigo airlines paying an extra Rs 8,000, but had to make do without a Rs 3,000 worth ticket from Jet that was 'unrefundable'.
10/09/09 Nolan Pinto/MiD DAY

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Categories: Jet Airways Sep 2009