British Airways goofs, sells $40 round-trips to India

How’s this for a dream deal: Fly round trip between the U.S. and India for as little as $40, plus taxes, fees and surcharges. For about two hours last week, that dream was reality for untold numbers of British Airways customers who booked these fares. Alas, it was a computer error, and now the carrier is trying to fix it.
“We sincerely apologize,” British Airways spokesman John Lampl said today. “We’re trying to figure out how to best rectify the situation.” He added that it might be taken on a case-by-case basis and involve not only refunds but possibly credits toward other flights.
In an e-mail sent to travel agents today, the airline was more specific.
“As these fares were so clearly below the normal fare levels, British Airways is unable to honor these bookings,” the e-mail said. “We have cancelled all affected bookings made during this two-hour window, and will make a full refund for any paid for and issued ticket.” It also said it would refund any fees associated with rebooking other airline segments on the same ticket.
08/10/09 Jane Engle/Los Angeles Times

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Categories: Foreign Oct 2009