We followed rules of code-sharing: Swiss Air

Swiss the terms of the code-sharing agreement when it asked Kanta Sethi (79) to buy a new ticket to travel from Zurich to Mumbai after she suffered a paralytic stroke, said its spokesperson on Wednesday.
The Switzerland airline had told Sethi that the Air India ticket she had booked under the code-sharing agreement became invalid owing to her medical condition, which, according to them, is a clause mentioned behind the ticket.
Sethi was returning from Zurich where she had suffered a stroke when the airlines refused to accept her Air India ticket and asked her to buy a new ticket, which cost her Rs 2.75 lakh.
Though Sethi did not lodge an official complaint at the Zurich airport or with the Swiss Air authorities, the airlines sent an e-mail clarification to Hindustan Times explaining the protocol after her family narrated their experience to Hindustan Times.
22/10/09 TopNews

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Categories: Foreign Oct 2009