Baggage claimed, at last!

Eliza Parvez Khan’s ‘lost baggage’ ordeal is finally over. The Dubai-resident had lost one of her bags while traveling to Pune to visit her family in Parmar Garden, Wanowrie, on December 23.
The bag contained belongings worth over a lakh of rupees and the airline by which she was traveling, Air India Express, did little to assuage Eliza’s fears of never seeing her bag again. For nearly two weeks of her stay here, Eliza faced apathetic authorities and her repeated efforts to secure her lost bag came to no avail.
Pune Mirror had reported about Eliza’s ordeal on December 31. On January 10, Eliza returned to Dubai and got back her bag the same day.
“I am happy to get my bag back. Though it took almost a month for the airport authorities to trace my bag, I am glad I have my bag safely with nothing missing from it,” a relieved Eliza told Pune Mirror over the phone.
On December 23, Eliza had checked in five baggage at the Dubai airport. However, upon reaching Pune, she found one of her bags missing while collecting her baggage.
After speaking to the Air India Express staff, she was asked to fill the Property Irregularity Report (PIR). She was told that her suitcase may still be in Dubai and also that if not Dubai, it may have been sent to Mumbai since the flight was leaving for Mumbai via Pune then.
Then followed an exasperating wait for Eliza in Pune, with the Air India Express authorities failing to contact her even once regarding the lost suitcase.
14/01/10 Vishakha Sharma/Pune Mirror

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Categories: Air India Budget Jan 2010, Airports Jan 2010, Foreign Jan 2010, NACIL Jan 2010