Policy on cards to 'tame' unruly flyers

Mumbai: Hospitality and handing of emergencies apart, for airlines in India, it is about time to have a well-structured training program for flight attendants that deals with unruly passenger behaviour.
"We had submitted a petition to the civil aviation minister a few years back to formulate a policy on the management of unruly passengers, both within the aircraft as well as at the airport," said general secretary of Aviation Industry Employees Guild (AIEG) George Abraham.
The recommendation covered measures adopted by foreign airlines like keeping restraining equipment onboard, handcuffing the passenger to the seat, regulating the number of drinks served, blacklisting passengers who are known to be violet, denying boarding pass to inebriated passenger and also familiarising and sensitising cabin crew and ground staff to handle unruly passengers, Abraham said.
Currently, in India, response to an unruly flyer is arbitrary and can depend on the commander and flight attendant concerned.
05/01/10 Manju V/Times of India

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Categories: Indian Aviation- In General Jan 2010, New Jan 2010, Safety Jan 2010