Rs 1000 compensation angers passengers

Mumbai: Low-cost airline SpiceJet has admitted its mistake and decided to pay Rs 1,000 per Passenger Name Record (PNR) to its passengers for the inconvenience caused due to faulty air-conditioning onboard flight SG 806 on Monday.
However, passengers are upset with this decision, as most of them had booked group tickets and were travelling under a common PNR.
Atul Mittal (28), one of the passengers who suffered on the flight said, "The airline made the announcement about the payment on arrival at Ahmedabad airport.
Thirty-eight of us were travelling as a group under three PNRs. The airline has cleverly taken this decision so it can save money."
Added Vivek Aggarwal (29), another passenger, "This shows how the company takes care of its guests. The amount is nominal and will hardly make a difference to any passenger, yet they are putting conditions."
13/01/10 Bipin Kumar Singh/MiD DAY

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Categories: spicejet Jan 2010