IGI The ‘Best Improved Airport’ Of Asia-Pacific Region: ACI

New Delhi: India’s Indira Gandhi International (IGI) airport has been adjudged the ‘best improved airport’ in terms of quality of services in the Asia-Pacific region by an international body.
The airport, which handles around 24 million passengers per year, was also ranked fourth in the category of airports witnessing 15 to 25 million footfalls by Switzerland-based Airport Council International (ACI) for the year 2009.
The ACI every year conducts survey of the airport service quality (ASQ) of 1,633 airports in 179 countries.
“The airport’s ASQ rating has improved from 3.02 in 2006 to 4.16 in 2009 on a scale of 5,” a spokesperson of DIAL, a GMR-led consortium that operates the airport, said.
The ACI has identified various factors essential for high customer service ratings including ambiance, cleanliness of terminals, comfort of the waiting areas, availability of washrooms, cleanliness of washrooms, helpfulness of the airport staff, passport or identity inspection experience and good shopping facilities.
25/02/10 India Journal

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Categories: Airports Feb 2010