Weather rescues airline

New Delhi: The National Consumer Dispute Redressal Commission (NCDRC) has exonerated an international airline charged with deficiency in service because of delay caused by inclement weather.
The commission said the delay “was not willful”.
Lufthansa Airlines had approached the NCDRC, challenging the Delhi State Consumer Redressal Commission’s judgment that the airline was liable for its failure to operate the flight on time.
Two Indian National Science Academy delegates had missed the Third World Academy of Science conference at Dakar in 1999 because of the delay.
The German airline contended there was no deficiency in service as inclement weather had caused the cancellation or delayed departure of the Frankfurt-Paris flight.
Further, airline officials at Frankfurt said they tried to help as much as they could by first booking seats for the passengers on an alternative flight.
24/03/10 PTI/The Telegraph

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Categories: Foreign Mar 2010