BIAL’s Multi-lingual interactive Kiosks for enhanced passenger experience

Bangalore International Airport Limited has deployed a first of its kind multi-lingual human interactive airport solution and this will kick in by July 2010.
Moveo Systems will set up easy-to-use interactive and intuitive touch panel Kiosks at strategic locations across the airport that will enhance interaction levels with passengers, making travel for them more engaging and exciting. To the frequent flyer, one of the significant additions will be this kiosk’s capability of issuing flight alerts via SMS.
From a passenger view point, the most critical element is readily available and interactive information. This kiosk will be that one point of contact which will provide information regarding the airport services, the various food and retail options, airlines, immigration, customs protocol and travel guidelines. Additionally, the passenger will receive live news feeds, destination, weather and city guides at the kiosk.
While benefitting the passenger with a wealth of information and engaging content, the mTracker application has been developed to capture passenger feedback, thereby enabling the airport and airlines to continually enhance performance.
06/04/10 my bangalore

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Categories: Airports Apr 2010