Flight delay will soon entitle you to 'cash & care''

New Delhi: Fliers would soon be entitled for cash and care in case their flights are cancelled, delayed or they are denied boarding even when they are holding a confirmed ticket.
The aviation industry regulator Directorate General of Civil Aviation (DGCA) has come out with the draft guidelines on obligations of airlines towards passengers if they are inconvenienced.
Once finalised, the obligations on airlines would be incorporated in the existing civil aviation requirements (CAR), the aviation industry rule book for operation. DGCA head Nasim Zaidi said the economic regulation is within the purview of the government and the regulator is developing a system for compensation.
As per the draft rules, air carriers would have to pay up to Rs 4,000 to passengers if they are denied boarding despite confirmed booking. The airlines would have to offer either alternative flight or refund of air ticket in case flight is cancelled. The passengers would be entitled for meals, refreshment and accommodation in case a flight is delayed.
26/04/10 Nirbhay Kumar/Economic Times

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Categories: Indian Aviation- In General Apr 2010