Bangalore airport scores high on service quality

The Bengaluru International Airport (BIA) has received a high rating in a survey carried out by the Airport Councils International (ACI), an international association of the world's airports. On a scale of five, BIA has received a score of 4.2 in the first quarter of 2010 alone.
The 24/7 Airport Operations Control Center plays a crucial role in coordinating between various departments to ensure smooth operations. Pic courtesy: BIAL
The survey is carried out by speaking to passengers every month of the year.
Bengaluru International Airport Limited's (BIAL) Director (Operations) Hari Marar says that airports generally score around 3.5 in their first year of operation. “We received a score of 4.07 in the the first year. Internally we believe operation stability was gained very early”, Marar says, explaining that more about 32 criteria are mapped in the survey. Marar says that they also conduct internal surveys to gauge responses from passengers. He also cites the example of Air France whose passengers rated BIA as Number One in the areas of check-in and boarding, leaving behind airports in Shanghai and Hong Kong.
15/06/10 Vaishnavi Vittal/Citizen Matters.in

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Categories: Airports Jun 2010