Over 1,500 complaints against airlines in May

New Delhi: Over 1,500 complaints of deficiency in services were filed by passengers against domestic airlines in the month of May, with the largest being against Jet Airways, according to data released by Directorate General of Civil Aviation.
During May, a total of 1,549 passenger related complaints had been received by the scheduled domestic airlines, it said.
According to the data, a large number of complaints - about 7.9 per 10,000 passengers - were against Jet Airways while the least 0.6 complaints per 10,000 passengers were against the national carrier Air India and its subsidiary Alliance Air.
3.7 complaints per 10,000 passengers were against SpiceJet, while 3.6 against JetLite, 2.6 against Go Air and IndiGo, 2.2 against Paramount and 1.7 complaints per 10,000 passengers were against Kingfisher Airlines, the data showed.
In May, about 1.9 per cent of the total scheduled flights remained cancelled due various reasons-- operational, technical, commercial, weather and miscellaneous.
Paramount witnessed the largest number of cancellation at 7.5 per cent of flights. It was followed by Air India with 4.4 per cent. JetLite cancelled 4 per cent, Jet Airways 1.5 per cent, Kingfisher 1.1, SpiceJet 0.5 and IndiGo and GoAir had cancelled just 0.1 per cent of their flights, the data showed.
15/06/10 Press Trust of India/Business Standard

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Categories: Indian Aviation- In General Jun 2010