Rework norms on rights of passengers, DGCA told

Chennai: The Air Passengers Association of India (APAI) has written to the Directorate General of Civil Aviation (DGCA) seeking changes in the draft that provides for facilities that an airline is to extend to passengers in case of denied boarding, cancellation of flights and delays in flights.
APAI alleges that the draft is too vulnerable to be in favour of passengers. "Though the initiative is meant to protect passengers, the DGCA draft has many loose ends that do not allow passengers to be adequately compensated," Sudhakar Reddy, President of APAI said.
For instance, he pointed out, sections 1.4 and 1.5 states that airlines will not have to pay in the event of a political instability, strikes and labour disputes, cancellations and delays attributable to ATC, flight safety shortcomings, etc. or any other causes that are beyond the control of the airline but which affect their ability to operate flights on schedule. "Where is the passenger protected in this case?" Reddy questioned.
21/07/10 ExpressBuzz

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Categories: Indian Aviation- In General Jul 2010