From today, get compensation for delayed flights

Mumbai: It’s now the turn for airlines to fasten seat belts. From Thursday, fliers can claim compensation for flight delays, denial of boarding or flight cancellations, according to guidelines formulated by the Directorate General of Civil Aviation (DGCA). The draft policy proposes a compensation of Rs 2,000 - 4,000 if a flight is delayed for more than two hours, but only if the airline is directly responsible for the delay. If the journey is delayed by more than 24 hours, the airline will have to compulsorily provide food and accommodation to passengers.
“It will be on the DGCA website on Thursday,” said Maushumi Chakravarthy, civil aviation ministry spokesperson.
Until now there was no rule to protect stranded fliers. Their only option was to approach a consumer court, often a time-consuming exercise.
05/08/10 Soubhik Mitra/Hindustan Times

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Categories: Indian Aviation- In General Aug 2010