A return ticket...from the airport

Pune: A 50-year-old Pune passenger’s joy at the prospect of meeting her relatives in Kolkata turned into distress when the private airline she had booked a seat with, said she was too late to check in.
Mala Basu Roy claims she was on time, as per the rules mentioned on the ticket, but was denied permission to board.
“I booked myself on a Pune-Kolkata flight for August 28 with Indigo Airlines, and a return ticket with Indigo as well.
My journey date was August 28, and the scheduled departure time of the Pune-Kolkata Indigo flight was 5.55 am,” Roy said while narrating her side of the story to Pune Mirror.
“The ticket clearly mentioned that passengers have to check in at least 30 minutes before the scheduled departure.
I reached the airport at around 5.25 am, but at the check-in counter, Indigo officials stopped me and told me I was late.
They did not allow me to check in, saying that I had to check in at least 45 minutes before the scheduled departure time.
I requested them to allow me to check in as I had really important work in Kolkata, but they simply refused to cooperate, and even behaved rudely with me,” she added.
25/09/10 Anurag Bende/Pune Mirror

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Categories: airports Sep 2010, Indigo Airlines Sep 2010