Court asks airline to pay damages to two families stranded in airport

Mumbai: The consumer forum has pulled up a low-cost airline and asked it to pay a hefty compensation to the passengers who were stranded at Delhi airport after their tickets were cancelled by the airline in January 2009. Two families—Mumbai-based Doiphodes and Pune-based Alwanis— had booked their tickets on a Mumbai-Delhi Jetlite flight last year, but on reaching the airport, they were informed that the flight was cancelled owing to technical snag. They were on their way back from Leh, Ladak.
When the commuters requested Jetlite to accommodate them on another flight, the airline allegedly relied upon a clause printed overleaf of the ticket which stated it was entitled to cancel, advance, reschedule or delay its flights without assigning any reason, and thereby incurs no liability.
They were, then, forced to purchase tickets again on the same day for which they had to shell out Rs 51,492. Even though the airline made an attempt to refund the amount for the original tickets, it fell short by Rs 21,471.
28/10/10 Indian Express

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Categories: airports Oct 2010, Jetlite Oct 2010