Rescheduled flight stresses passengers

Mumbai: The cancellation and then rescheduling of a Lucknow-Mumbai GoAir flight this week inconvenienced some passengers, including a 60-year-old woman. She returned to Mumbai via Delhi after a 12-hour-long stopover.
However, GoAir's top official Kaushik Khona told TOI that this grievance is misplaced , as the lady passenger had herself asked for the flight via Delhi, after the rescheduling took place due to fog-related problems.
The passenger's daughter, K Vrinda, said that two days before departure, her mother and some other copassengers received an sms from GoAir customer service saying the flight had been cancelled due to "issues beyond the control of the airline" .
For re-booking or refund, passengers were asked to call up the helpline.
They then received another sms saying it had now been scheduled to depart at 6.45 pm on November 22.
25/11/10 Vijay Singh/Times of India

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Categories: Airports Nov 2010, GoAir Nov 2010