18hr trip in eight days

Calcutta: Snow in Europe and smog in Delhi through the holiday week stretched a US-based professor’s journey home from 18 hours to eight days while a researcher stranded in the UK finally arrived on Wednesday, only to find his registered baggage missing.
If geography professor Sujoy Chakraborty and his family braved a flight cancellation, a long wait for rebooking, several airport delays and a fog-forced flight diversion before reaching their destination, medical researcher Ambarish Dutta’s ordeal continued even after landing in the city.
“After all the trouble I have been through in the past week, I was desperate to be back in my hometown and meet my wife and little son. But Air India has spoiled the trip for me by misplacing a bag that contains gifts for my family,” Ambarish, 40, told Metro on Wednesday evening.
Not only that, Ambarish was allegedly made to queue up for an hour at the city airport to lodge a complaint about his missing bag. “The officials who received the complaint were unhelpful to say the least. I was so disappointed by their attitude,” he said.
An Air India spokesman blamed “confusion” in Terminal 3 of Delhi airport for the airline’s failure to put Ambarish’s bag — along with the registered baggage of 57 other passengers — on the connecting flight to Calcutta. “We are making arrangements for these bags to be brought to the city on various flights,” he added.
30/12/10 Sanjay Mandal/The Telegraph

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Categories: Airports Dec 2010, Foreign Dec 2010