Air India to train staff in bid to improve its on-board services

In his first media interview after being appointed Air India’s chief training officer, Stephen Sukumar said the airline is in talks with some of the world’s best hotel chains to train its employees in an attempt “to bring back some of the once legendary shine of Air India on-board service”.
And for ground staff, the airline has developed training programmes benchmarked to those of other Star Alliance members, he added.
By the middle of next year, Air India will join Star Alliance, a global grouping of airlines with 27 members including Lufthansa German Airlines and Continental Airlines Inc.
And the airline has renegotiated all its training contracts and lowered total training costs by 29%, when compared with the last fiscal year, according to Sukumar.
However, the airline’s annual report doesn’t have a break-up of the amount spent on training.
The appointment of Sukumar, the former chief training officer at German airline Deutsche Lufthansa AG, has been controversial and the government has appointed a two-member committee to review his appointment.
28/12/10 PR Sanjai/Live Mint

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Categories: Air India Dec 2010