Airline fined for poor service to ex-armyman

New Delhi: In a ruling that will bring joy to many international airlines passengers in India, the National Consumer Disputes Redressal Commission (NCDRC) has directed KLM Northwest Airlines’ to pay Rs50,000 to a former Indian army officer for poor service.
In 2006, Colonel DK Kapur had planned to board a from New Delhi to America through KLM but his journey was jinxed from the beginning. Aggrieved by the service, he filed a complaint in a district consumer forum. At first, Kapur and other passengers were put up at a hotel where they were treated shabbily.
For the journey, Kapur was given a low grade seat, but this proved to be the least of his problems. After landing at Detroit, one of his bags went missing and he had to spend hours looking for it. This resulted in him missing his connecting flight.
04/12/10 Pankaj Sharma/Daily News & Analysis

To Read the News in full at Source, Click the Headline

Categories: Foreign Dec 2010