Airline's mischief sends family on 29-hr hell ride

Mumbai: It was one hell of a trip for city's businessman Raju Paleja, when a trip he took with his family turned into a 29-hour nightmare that included flight disruption, being stranded without accommodation and being lied to by an airline.
Paleja feels he owes the disaster trip to the carrier he chose to fly.
It began when Paleja, a Vile Parle resident, bought round tickets on SpiceJet flights to Varanasi via Delhi for his family and friends, including infants and a pregnant lady, some three months in advance.
They had a wedding to attend. Said Paleja, "We made the bookings through a tour operator on September 10, and got confirmed return tickets.
We were to board SpiceJet flight SG114 on December 7 and return to Mumbai on flight SG119 on December 9, via Delhi."
All was well until the group, in the middle of the wedding celebration in Varanasi on December 8, the eve of the day they were supposed to fly back home, received a message from the airline, saying that though they had confirmed tickets, the airline would be unable to accommodate them on the flight to Mumbai due to 'operational reasons'.
Said Paleja, "Spicejet ruined our entire trip. We spent the rest of the night calling up their call centre. The nightmare lasted over 29 hours."
12/10/10 Vinod Kumar Menon/MiD DAY

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Categories: spicejet Dec 2010