KLM Airlines fined for hassling passenger

New Delhi: The apex consumer forum has ordered a Dutch airliner to pay Rs 50,000 to a senior Indian citizen for putting him to "a series of hassles" during his flight to Seattle from Delhi in 2006.
While flying with KLM Airlines, D K Kapur had to stay in a Delhi hotel during delayed hours of flight. Then his baggage was misplaced at Detroit and later he was put in a low-cost airliner for onward journey from there.
The National Consumer Dispute Redressal Grievance Commission (NCDRC) ordered payment of compensation to Kapur, finding the airlines guilty of rendering deficient service and putting him to physical and mental strain.
The NCDRC gave the ruling upholding two concurrent rulings by two lower fora holding the Dutch airlines guilty of rendering deficient service.
05/12/10 Indian Express

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Categories: Foreign Dec 2010