Airline offers frequent flier’s reserved seat to minister, says technical error

Mumbai: If you thought the frequent flier tag could help you secure a seat of your choice and get some extra service think twice.
City-based Susir Kumar, a frequent flier was in for a rude shock when his reserved seat was allegedly offered to a minister without his consent on January 2.
Kumar said that he had booked three tickets for his family on the Mangalore-Mumbai Jet Airways flight.
“Forty-eight hours before departure, I had done a tele check-in and blocked three seats in the second row. I even got a confirmation of the seats,” Kumar said, adding, “However, my seat was offered to Goa Home Minister Ravi Naik.”
Frequent flier Susir Kumar, whose reserved seat was allegedly allotted to Goa Home Minister Ravi Naik
As a result Kumar was forced to sit away from his wife and son in the 21st row. Kumar alleges that the 2A seat, originally reserved for him was later allotted to Naik without informing him.
Kumar alleges that when he questioned the airline staff, they said that the problem was due to a technical error.
“The minister was unwilling to change the seat. How can the airline first block the seats for me and then give it away to some one else without consent?” Kumar asked.
When contacted, Naik said he had nothing to do with the issue.
04/01/11 Aneesh Phadnis/Mumbai Mirror

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Categories: Jet Airways Jan 2011