Change in system triggers AI delays

New Delhi: A change in its passenger service system cost Air India dear after two of its major international flights got delayed by almost one and a half hours from Delhi early on Monday morning. One of these flights, AI 127 to Chicago, was delayed by over 20 hours the previous day again due to check-in problems.
The two flights that got held up were AI 101 to JFK airport, scheduled to depart at 12.45am and AI 127 to Chicago scheduled to leave Delhi at 1.02am on Monday. AI 127, which was to have departed the previous day, finally left at 9.30pm on Sunday.
"There was a problem with the server after we recently changed our passenger service system. Very often, we are reduced to issuing boarding cards manually. The problem has been cropping up and we are trying to resolve it as soon as possible," said an airline official.
Veena Saluja, aboard AI 127 that was scheduled to have departed for Chicago on Monday morning, said the passengers were made to wait till 5am at the airport before they boarded the aircraft.
04/01/11 Neha Lalchandani/Times of India

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Categories: Air India - International Jan 2011, Air India Jan 2011, Airports Jan 2011