Consumer Forum orders Air India to pay compensation to complainant

The District Consumer Disputes Redressal Forum has ordered Air India (AI) to pay a compensation of Rs 10,000 to a complainant for its failure to intimate a passenger the cancellation of a flight.
According to complainants here today, the Consumer Protection Council, Tamil Nadu, and K L N Phani of Kumaran Nagar here, and his daughter K N Prathyusha had booked tickets in September 2009 to fly from Tiruchirapalli to Bangalore (via Thiruvanathapuram) by Air India on January 22, 2010. The tickets were booked online through Yatra.com. She had planned to take a flight to Washington DC from Bangalore the same night.
The flight to Sharjah via Thiruvananthapuram was cancelled but she was not informed about it. She had to scramble at the last minute and rush to Madurai by taxi to catch a Kingfisher flight to Bangalore. Mr Phani preferred a complaint with the Forum, on behalf of his daughter, along with the Consumer Protection Council, Tamil Nadu, seeking a compensation of Rs 55,000.
The Council pointed out that it was customary for the airlines to send an SMS and in this case Air India had neither sent an SMS nor an e-mail, or a letter, though there was plenty of time.
28/01/11 UNI/Indlawnews.com

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Categories: Air India - International Jan 2011, Air India Jan 2011