Doc loses bags twice on same trip

Mumbai: Refractive eye surgeon Dr Ambarish Darak had booked a Pune-Brussels-Frankfurt flight (PNR no. FWLOVS) on Jet Airways for January 5. When he reached Frankfurt Airport, his baggage was missing. "It took me almost three hours to make a complaint, because the staff was not keen on registering it. It was only after two days that I got my baggage, but my business trip was ruined in the process," said Dr Darak, who is a frequent flyer and a Platinum member of the airline.
His flight to Brussels was delayed. As a result, he missed the onward flight to Frankfurt, and had to cough up Rs 9,106 for a connecting flight (Lufthansa flight LH 1007). "I was promised an upgrade to business class on my return journey to Mumbai, but it did not materialise," said the doctor who has performed several eye operations on the staff at Jet Airways. In fact, his baggage went missing again on January 8 at the international airport in Mumbai, while on his way back.
Dr Darak wrote a complaint letter to the airline's CEO, Naresh Goyal, (Sunday Mid Day has a copy) on January 9, and the airline returned the luggage on January 11. "But it came back damaged. The gifts (glass crockery) I bought for my family in Germany was in pieces."
Dr Darak has sent a legal notice to Jet Airways demanding compensation for mental harassment and losses incurred.
16/01/11 Priyanka Vora/MiD DAY

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Categories: Foreign Jan 2011, Jet Airways Jan 2011