Missing bags scare fliers off Air India

Calcutta: Air India regulars are scared of flying the national carrier again following frequent reports of luggage going missing.
As many as 50 passengers of the airline’s London-Delhi-Calcutta flight were shocked to discover on arriving at Calcutta on December 29 that their luggage — 86 bags — hadn’t arrived.
The same day, an Air India flight from New York, via Delhi, arrived in Calcutta without any luggage.
Both were hub-and-spoke flights, which means fliers and luggage were offloaded from the international flight at Delhi and put on a domestic flight.
“I am having second thoughts about flying Air India, though the airline’s London-Delhi-Calcutta flight is the only one with thorough baggage check-in,” said medical researcher Ambarish Dutta, one of the passengers of December 29’s London flight.
He alleged that airline employees at the airport were indifferent when the passengers went to lodge complaints. “My luggage arrived the next day but I had to go to the airport to collect it. Everywhere else, airlines deliver the luggage to the passenger’s address if it arrives late,” said Dutta.
Air India officials said they, too, had a “dedicated” baggage delivery system, but “if a passenger wants his luggage urgently, we request him to come to the airport and collect it. The taxi bill is reimbursed.”
04/11/12 The Telegraph

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Categories: Air India Jan 2011