NRI's e-ticket dubbed invalid' at airport

Kolkata: Fifty-one-year-old Bishnupada Chakraborty, an NRI from Sweden, got the shock of his life as he walked into the Kolkata airport to board a Dhaka-bound Air-India Express flight on Sunday evening. As he showed his e-ticket bought from a travel website last November to the securitymen, he was told that no such flight was scheduled that night and that the flight number mentioned in the ticket was wrong.
A harried Chakraborty was directed to the Air-India Express office at the airport, where he was curtly told that his ticket was "invalid" and that the airline was in no position to help him. The airline's website, however, mentions the flight and also lists him as a passenger. It says that flight IX 910, that was scheduled to take off from Kolkata at 12.45am on Monday, was "cancelled".
A hapless Chakraborty has returned to a friend's place from the airport and has now decided to fly to Dhaka on Tuesday by another airline. "I have been buying tickets online for the last 10 years and this has never happened to me anywhere in the world. Even more shocking was the behaviour of the Air-India officials, who were extremely rude and sarcastic rather than trying to help me out," Chakraborty said.
Air-India Express authorities claimed that the flight for which Chakraborty had a ticket was re-scheduled with a new flight number. An airline spokesperson said the passenger should have inquired with them instead of heading for the airport with a ticket bought two months ago.
18/01/11 Times of India

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