Why is Kingfisher losing its sheen to IndiGo

Capacity addition may not be enough for Mallya to claw his way back after losing ground to Bhatia's carrier, analysts say.
For some time, frequent fliers with Kingfisher Airlines (KFA) have been left wondering: "Why are we paying a premium when the service offered by the airline is just about the same as any other airline?"
"It is a 'five-star' airline, but some of the amenities that got it the five-star rating are slowly giving way. It is time Kingfisher pulled up its socks and improved the service," said a Kingfisher Airlines frequent flier.
11/02/11 Rediff.com

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Categories: Indigo Airlines Feb 2011, Kingfisher Feb 2011