10 yrs on, return airfare given as compensation

Mumbai: Nearly 10 years after Gopinath Deshpande from Mumbai was detained in Rome and had to spent a day in custody, he will now get back the return airfare for his journey from Newark to Mumbai via Rome as compensation for the humiliation he suffered then. The airline, Alitalia, which no longer operates in India, had on November 8, 2001, re-scheduled Deshpande’s return journey via Rome, without checking with him whether or not he had a visa to enter Italy. Since he didn’t possess one, the airport security at Rome handed over him to the immigration authorities, and the airport police put him in custody for nearly 24 hours.
The National Consumer Disputes Redressal Commission last week said that the casual approach on part of the airline officials amounted to deficiency in service.
Anupam Dasgupta, presiding member of the commission, has, therefore, directed the airline to refund return airfare to the city resident by way of compensation towards the humiliation he had to face in Rome.
23/04/11 Kanchan Chaudhari/Hindustan Times

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Categories: Air India Apr 2011, Foreign Apr 2011