Thursday, April 21, 2011

Irregularities found in Air India's check-in system

New Delhi: Sudden cancellation of an Air India international flight has revealed irregularities in its check-in system at Delhi's Terminal 3. While economy class passengers are allowed to check-in with luggage weighing 20kg, a Singapore-bound Delhiite managed to check-in with several bags weighing 140kg by just paying for less than half of that weight. This scam would have gone unnoticed had the flight not been cancelled and the man been stopped by customs for carrying a large number of bags.
The irregular check-in happened when a passenger reached T3 late on Monday night to fly AI 380 to Singapore, whose schedule departure time was half past midnight on Tuesday. Sources claimed he checked-in 20 bags, a number disputed by the airline without giving any figure of its own. "Traders and shopkeepers fly with a large number of baggage to Southeast Asia. This passenger, it seems, is a businessman," said sources.
After the flight was cancelled at the last minute, all the passengers were returned their checked-in bags. When this person was walking out, the customs officials stopped him as he was found carrying a large number of bags. Inquiries revealed that the bags were meant to be flown in on that flight without paying the required charges.
An AI spokesperson admitted that the irregularity was done by the airline's check-in staff.
20/04/11 Times of India
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