Passenger boards flight to Singapore on 4th attempt

New Delhi: It took Kunal Shah a week and four trips to the IGI Airport before he was able to fly out to Singapore. This despite a confirmed ticket. Shah, a resident of Delhi, was booked to fly to Singapore on Tuesday morning on Air India's flight AI 380. His flight that night and the following night was cancelled and then he was not permitted to board another flight on Saturday as his ticket showed that he had already travelled. He finally managed to leave for his destination on Sunday, after spending another couple of hours at the airport in the morning as the airline goofed up on his ticket for the second time.
"On Monday morning I did a web check-in and reached the airport two hours before the scheduled departure of 12:05am. While I was standing in line for check-in I heard an announcement that the flight had been cancelled. When I checked with the staff on duty, they said there was no problem and issued me a boarding card. When I reached the boarding gate I realized there was nobody there and the CISF personnel on duty there told me that the flight had been cancelled," said Shah.
When he asked AI officials, they first said they had no idea where the aircraft was and later said that the aircraft had developed a technical snag. "The airline offered to put me on a morning flight but since I was technically not on leave, I could not have my phone switched off during work hours and asked to be accommodated on the same flight the following day," said Shah.
26/04/11 Neha Lalchandani/Times of India

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Categories: Air India Apr 2011, Airports Apr 2011