Air India has announced that the first milestone in its modernisation process had been completed with the double migration of Air India and Indian Airlines to SITA’s horizon passenger services system (PSS). The merged airlines now operate as a single unified carrier, Air India, paving the way for entry into the Star Alliance in mid-2011.
SITA successfully took the two separate airlines’ IT platforms and completed this complex migration to the new PSS in a record 293 days. This included the successful transfer of more than half a million passenger name records (PNRs) with 99.99% accuracy.
SITA’s PSS is now established in AI with over a month of daily use and has been integrated into routine operation. Additionally, Air India presents its passengers with a more efficient and functionally rich online booking engine, as well as kiosk check-in and web check-in. Following the initial PSS implementation, SITA is working with Air India to incorporate additional capabilities and further customise its service delivery. The modern technology of the PSS platform will enable Air India to enhance the end-to-end flying experience for its passengers; to increase revenue channels and to offer attractive promotional campaigns through its enhanced website. In addition, SITA’s system will result in reduced costs of sales distribution for Air India.
12/04/11 Logistics Week
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