Trapped fliers complain of rude behaviour of Air India staff

Mumbai: Many Air India passengers complained about inadequate information, unhelpful and rude behaviour of the airline's frontline staff at the airport in Mumbai even as the strike-stricken air carrier claimed to have strengthened call centre functions to keep fliers informed about flights.
As many as 19 of the 20 passengers whom PTI contacted this afternoon and who were flying out of the Mumbai airport, said they did not get any prior information from the airline about the cancellations or delays of their scheduled flights.
A few of them even complained of being fed the wrong information that their flights were on schedule and got a rude shock up on their arrival at the airport.
However, a passenger, Archana Joshi, who was to fly to Chennai, said she was informed of the cancellation of her 1500 hrs flight. "But the ticketting staff at the airport were not helpful at all about sharing information about her rescheduled flight," she said.
Navdeep Virkar, who was to fly to Ahmedabad, said on contacting the call centre, she was told her flight was on schedule, but on arrival she was told about its cancellation.
"The staff at the ticketing counter rudely asked me to talk to the manager who was even ruder," Virkar said.
Meanwhile, as the pilots' strike entered the second day today, the AI counters looked almost deserted, as the national carrier was forced to cancel nearly 30 flights from the metropolis alone.
28/04/11 PTI/Daily News & Analysis

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Categories: Air India Apr 2011, Airports Apr 2011