New Delhi : Passengers on the Delhi - Guwahati Air India flight No. 9611 were harassed the whole day here today. Scheduled to take off from Delhi at 1030 hours the aircraft stood on the tarmac and even after cruising on the runway it returned and was parked. The pilot informed the passengers that this was due to some technical snags.
Passengers where first made to wait in the craft for about an hour and then they were sent back inside the airport terminal. For hours they kept the passengers waiting, and kept informing that they are trying to fix the problem. Then the national carrier informed the traumatised passengers that another aircraft was being arranged and hence, as usual the unhelpful staff of the airlines declined to adjust any passenger on other flights to Guwahati, irrespective of the urgency of the purpose of the proposed journey.
Passengers were made to run form one corner of the airport to the other without respite or any proper information. The passengers later came to know that Air India knew about this “technical snag” well before the passengers were made to board the flight and the whole drama was staged.
At 3pm they informed the passengers that they were cancelling the flight and a refund will be issued to the passengers. The only next flight to Guwahati was of Jetlite who were charging about seventeen thousand for a ticket!
29/05/11 The Milli Gazette
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