Airlines liable to compensate passenger for delay due to fog

New Delhi: Airlines are liable to compensate its passengers for delays caused due to bad weather even though there may be no deficiency of service on their part, a city consumer forum has held.
A Delhi District Consumer Court gave this ruling while directing Oman Aviation Services to pay Rs 25,000 to a lawyer and his wife, who had to wait at Delhi Airport for 10 hours in December 2005 as their flight was delayed due to fog and low visibility.
"After going through the material on the record, we find that though there is no deficiency of service on the part of Oman Aviation Services, yet long waiting at the airport caused tiredness and inconvenience to the passengers, who felt frustrated and harassed.
"In these circumstances, to meet the end of consumer justice, we direct the Oman Aviation Services to pay a compensation of Rs 10,000 to each of the complainants (the advocate and his wife) and Rs 5,000 towards litigation expenses," a district consumer court bench headed by C K Chaturvedi said.
The court passed its order on a complaint filed by advocate Hardev Lal Kapur and his wife Sudesh Kapur, who had planned a trip from Delhi to United Arab Emirates via Muscat in December 2005.
14/05/11 PTI/Economic Times

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Categories: Airports May 2011, Indian Aviation- In General May 2011