New Delhi: Passengers of a Continental Airlines flight to Newark spent over 44 hours in the city after their flight got delayed due to a technical snag. The delayed flight CO83 was scheduled to depart from Delhi's IGI Airport at 10.50pm on Friday but finally departed around 6 on Sunday evening.
Dr Yog Raj Sharma, a passenger on the flight, said he and his family had been made to board and sat in the aircraft for about three hours before airline officials told them that the flight had been rescheduled for the next day. "The crew kept telling us that we would take off shortly but when even the air-conditioning stopped working, we were told that we would be shifted to a hotel as there was a technical problem with the aircraft. At 4am, we were shifted to a hotel in Vasant Kunj," said Sharma.
Ashish Pradhan, who had come to India with his wife for his sister's wedding and was scheduled to join work on Monday, said there was complete mismanagement on the airline's part as it kept lying to them about the flight's departure.
By this time, passengers were quite upset with the airline staff and a heated argument broke out between passengers and staff. At 2.30am, they were finally served refreshment and at 5am, they were given their luggage and sent back to the hotel.
"Around 3.30pm, we finally left for the airport again as the flight had been scheduled to leave at 6pm. For a day we went without clothes and even our toothbrush as the airline refused to give our luggage. We were made to go in for immigration and security several times and it was quite a frustrating experience," said Marissa Vaish, a US national who had travelled to India for the first time.
22/05/11 Times of India
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