New Delhi: A nun with a fractured collar bone, who had flown Jetlite from Delhi to Kochi earlier this month, has filed a complaint of negligence with the civil aviation minister. The nun and her three companions said that the airline "grossly overcharged" them for stretcher facilities and did not take the necessary care in handling a sensitive case.
Sister Cisily Augustine of the Franciscan Clarist Congregation had injured herself in Ethiopia and required surgery for which it was decided to take her to the mission's affiliated hospital in Kerela. She was booked to fly from Delhi to Kochi on May 5 on Jetlite S2-241. "The patient was bed-ridden and we required a special stretcher facility in the aircraft. Six seats were removed to accommodate the stretcher but the airline charged us for nine seats at Rs 25,390 each and an additional Rs 5,518 per passenger. We ended up paying over Rs 2.5 lakh," said Paul Joseph, a member of the mission.
"At Delhi airport, the airline staff came with a wheelchair to take the patient to the aircraft when it had been specified to them that she required a stretcher. The airline had not informed the security agency of this case either, which is necessary in such a situation and Sister Cisily had to wait in an ambulance outside the terminal for really long till they got their act together," added Joseph.
29/05/11 Times of India
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