Airlines have no clue how to refund ADF

New Delhi: The Delhi high court had, on June 1, stayed the levy of airport development fees (ADF) from IGI airport with immediate effect. Passengers, who had already booked tickets for travel on or after June 1, qualified for the reimbursement of ADF — Rs 200 per domestic passenger and Rs 1,300 for an international passenger. But even after three weeks of the order, airlines have no clue how to refund the money.
Some domestic carriers have claimed that they have issued instructions to refund money to passengers producing tickets and boarding cards after completion of journeys; but most passengers are unaware of this.
"This month, I travelled between Delhi and Mumbai for which I had booked the tickets in April itself. I wasn't aware of the refund facility till someone in office mentioned it. I have no clue how to claim the refund since I have already disposed of my boarding pass and ticket," said Sathish K, a businessman.
Even though they claimed there has been a steady flow of passengers seeking refunds, none of the airlines could clearly spell out the refund procedure for passengers booking tickets online through service portals like yatra.com and makemytrip.com. A Jet Airways spokesperson said: "Passengers are coming to our offices and
collecting refunds. We have advertised in the papers and our staffers are informing passengers."
When this reporter called up the customer care of an online ticketing portal, the bewildered executive at the other end initially expressed ignorance about the facility; but later, he said refund was applicable only for those who had booked tickets after June 1.
19/06/11 Neha Lalchandani/Times of India

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Categories: Indian Aviation- In General Jun 2011