Terminal illness: Snag grounds 50 flights for 14 hrs

New Delhi: A system failure at the IGI Airport led to about 50 flights being delayed as passengers had to be checked in manually. The almost 14 hour-long technical snag primarily affected the three domestic airlines that operate out of terminal 3 which saw delays of 15-45 minutes.
Airport sources said that the system failure at T3 took place at around 2.30am on Tuesday. It affected check-in counters, the transfer desk and departure gates.
"When the technical glitch happened, only international operations were on. The strange thing about the snag was that systems that had been logged in could function but no new entities could log in. Air India had some international operations on at night and hence about 14-odd counters were working. When domestic operations started in the morning, they had 14 counters from which electronic check-in took place but at 14 other counters passengers had to be checked-in manually. Passengers of smaller aircraft and ATRs were manually checked in," said an airline source.
International operations were also affected though they did not witness any delays. "International airlines had a four hour window and managed to ensure their flights took off on time even though they checked in passengers manually," said an airline official.
29/06/11 Times of India

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Categories: Airports Jun 2011